(Solved)Lexia-3 PP2000 installation error: not possible to start

Recently received an issue from customer that when install Lexia-3 on windows XP, it appeared an error as follows, here uobdii engineer would give some tips for this problem.
Error message:
AVERTISSMENT
It is not possible to start Peugeot Planet Office for the following reasons:
Peugeot Planet interface is not plugged into the USB port of your PC
Peugeot Planet interface is being utilisation by another application.


Device: Lexia-3 pp2000

Software: Peugeot Planet 2000
Operating system: Windows XP

Possible reasons and solutions:

1. Host interface of Peugeot Planet can not be connected to the computer’s USB port;
2. Peugeot Planet 2000 is running on another computer;
3. After closing the other software, then run Peugeot Planet again.

PP2000 software installation address:
https://mega.nz/#!mRkVXBLa!Fez0E9LU5DJSYFsy6jc_2cydO-69U0VJ7zX3i3T8_vc

UOBDII All rights reserved (Solved)Lexia-3 PP2000 installation error: not possible to start